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Ace Hardware Success Story

It only took one month for an Ace Hardware store to discover how effective DIGIOP’s loss prevention auditing systems are, creating immediate impact.

An Ace Hardware location in the north west recently signed a contract for DIGIOP’s Loss Prevention Auditing services to supplement their DIGIOP Elements software solution. Immediately, our LP team found a case of employee theft, uncovering ongoing theft and continual lost dollars

Read on to learn how DIGIOP was able to help Ace Hardware save thousands of dollars.

January 1:

Video surveillance, already installed, was accessed by DIGIOP’s Loss Prevention Auditing team.

January 28:

First Key Performance Indicator (KPI) has been completed. In this KPI, the suspect was identified as having three times as many cash opens as other cashiers. The video also caught the suspect pointing lasers at the cameras and violated several other policies Ace Hardware has in place.

February 2:

The store reported multiple change shortages in the change fund. Aggregated data collected by DIGIOP audit team showed data the shortage dates could also be tagged to the suspect’s work dates.

Utilizing the camera’s zoom function, it was clear that the suspect was palming money and putting his clenched fists in his pockets. DIGIOP’s Loss Prevention Auditing team was able to pinpoint 11 separate incidents of cash buyouts. The managers were then able to confront the employee at question with ample evidence.


The suspect admitted to stealing money during his shifts. Video surveillance evidence and investigation reports made the case strong enough to press charges, with a commitment to pay back the stolen funds and the investigative costs.

In one month, the DIGIOP Loss Prevention Auditing team was able to identify and present evidence of employee theft by viewing the video surveillance alongside the data reports that DIGIOP’s Elements is able to gather.


DIGIOP is a pioneering software development company specializing in video and data loss prevention solutions for retailers. The DIGIOP Elements software merges video with POS and other data sources, to deliver a powerful stream of actionable data, identifying loss and helping to increase profits.  Internal theft is the fastest growing and largest segment for loss in the retail sector; let us help prevent your store from falling victim to a similar scheme. Contact us today at 1-800-968-3606 or at for a DEMO of our DIGIOP solution.

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