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Holiday Preparation Checklist

Use this handy holiday preparation checklist to prepare your retail store for the busy sales season.

preparing for the holiday season, holiday checklist, loss prevention

Environment

Decor

  • Assure your holiday decorations aren’t blocking surveillance cameras or creating blind spots
  • Tape down cords to avoid tripping hazards
  • Don’t create new hiding spaces with your décor. Fake gifts, empty boxes, or sleds all make easy depositories for stolen merchandise or abandoned packaging.
  • Monitor your holiday window displays

Surveillance

  • Clean and focus your surveillance cameras on cash registers, front and back doors, and areas of high theft
  • Make sure your NVR or recording device is functioning properly
  • Create signage letting customers know you look for and prosecute shoplifting

Policies

  • Secure back doors, receiving doors, and private offices. Create proper policies for entry and exit.
  • Put proper trash policies into place

Staffing and Training

Hiring

  • When hiring seasonal employees, conduct backgrounds checks and check references
  • Emphasize that customer service is the number one deterrent to shoplifting and theft over the holiday season.

-Greet guests immediately

-Make eye contact

-Check in with guests often

Training

  • Schedule a mandatory training meeting for ALL staff which covers:

Cash handing procedures

-Credit card sales and credit card return process

Gift card sales and redemption

-Coupons and sales procedures

Return process

-Key management

-Opening and closing procedures

Shoplifting

-Emergency action plans

Policies

  • Test your technology, including your POS integration, EAS, traffic counters, etc.
  • Maintain proper levels of staffing, especially on the sales floor
  • Create strict protocols for making deposits
  • Have a safe policy for employees who leave the store after hours

Need more insight into holiday theft and its prevention? Need more than just a holiday preparation checklist? Join us for a FREE 30 minute webinar on Loss Prevention over the Holidays on Thursday, November 8th at 11 am EST. RSVP today for your space on the call.


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